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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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| New Member Posts: 13 Join Date: Jun 2005 | Language tables overwrite on upgrade? -
02-01-2006, 06:13 PM
I just did the upgrade, then got in and reset all my templates, with all the additions that keep the design of my site in there. OK, I was ready for that. But I didn't expect the upgrade to overwrite all the language tables in the database and set them back to default. We had rewritten about 95% of the language to make it specific to our company. We will try to upload the backup to another database and harvest the language tables. . but what a pain. Would you consider for the next upgrade file that, like the design templates, the language files should not overwrite the existing data during upgrade. Thank you. |
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| language, overwrite, tables, upgrade |
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