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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 15 Join Date: Nov 2007 | Languages -
03-02-2008, 05:07 PM
Hi... I need to translate my knowledge base into another language...My default language is french and need to translate the info into english now.. the thing i swhen I change the languages, onlye titles and headers change but the text remains in french... Anyone can help me on this please? many thanks |
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(#2)
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| Senior Member  Posts: 3,956 Join Date: Aug 2006 Location: Mumbai, India |
03-02-2008, 10:43 PM
When you switch languages, Kayako will only change the language pack phrases from one language to the other in the Client Support Center while it will not translate the "data" which you have inserted. It shall be displayed in the language you have added it in. To use multiple languages for your data, you might want to look into satellite helpdesk/template groups. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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