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escire Offline
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Large databases - 15-05-2008, 10:14 PM

We are working on getting an installation up and running and I'm trying to figure out if importing our tickets over from old system is a good idea or not. We've got 25,000 tickets in our old helpdesk which we'd like to migrate if it doesn't slow down the system too much. We average between 200-700 new tickets a month. I was wondering if anyone with a similar sized database out there could let me know how the system response time is and specs for the machine that you are running it on.

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Elena
   
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craigbrass Offline
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16-05-2008, 07:57 AM

It won't slow it down too much because of built in functions for large databases inside MySQL.


Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member)

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Andrew Scott Offline
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16-05-2008, 08:42 AM

Ok, I was working for the company and company had 100 and more posts in the tickets. It was loading very slow, but then we enabled "Split Ticket Posts By Page" and it became faster. But we have never had problems with database (the last backup was about 1 Gb). So I think you shouldn't worry about this.

Andrew, Holbi


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