Large number of tickets to import - Kayako

zorz · **Large number of tickets to import -** 12-02-2008, 02:19 PM

How many tickets are some people's Support Suite installations running?

I am investigating the possibility of migrating from an existing ticketing system (650,000 tickets not including comments/replies

) and moving the entire system to Kayako's Support Suite.

Does anyone else have Suites managing that amount of data?

Are there any noticeable problems? Speed is particularly important.

Is there anything else anyone can advise me on issues with large numbers of users/tickets/data?

Thanks!

supportskins · 12-02-2008, 03:35 PM

The best option to migrate such massive data would be using SSH (shell access). Using phpMyAdmin interface can take too long!

zorz · 12-02-2008, 03:45 PM

I have no problem migrating the data. I was thinking more of peoples experiences with large installations of SS. Are there any issues I need to be aware of?

craigbrass · 12-02-2008, 04:46 PM

The only limitation is the hardware really. You could easily run two high powered servers (one for Apache and one for MySQL) for a very large helpdesk.

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supportskins Offline Senior Member Posts: 3,956 Join Date: Aug 2006 Location: Mumbai, India	12-02-2008, 03:35 PM The best option to migrate such massive data would be using SSH (shell access). Using phpMyAdmin interface can take too long! Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

zorz Offline New Member Posts: 7 Join Date: Jan 2008	12-02-2008, 03:45 PM I have no problem migrating the data. I was thinking more of peoples experiences with large installations of SS. Are there any issues I need to be aware of?

craigbrass Offline Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK	12-02-2008, 04:46 PM The only limitation is the hardware really. You could easily run two high powered servers (one for Apache and one for MySQL) for a very large helpdesk. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger