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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member Posts: 43 Join Date: Jul 2006 | Last activity linked to SLA plan -
08-11-2006, 08:48 AM
Hello, I want that the last activity field to be calculated according to SLA pla. I mean I defined the hours between which we work, and I want the Last Activity to only count these hours, not the hours when we are not in the office. Anyone knows how to do this? Even if it means changing the code... |
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(#2)
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| Member Posts: 42 Join Date: Aug 2006 |
21-12-2006, 11:30 PM
Did you ever get a solution, this seems like the best idea all round. Would help if escalations worked properly too ! |
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| activity, linked, plan, sla |
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