Liscense error?

martin887 · 01:41 AM

I recieve this error after esupport installation... Does anyone know what causes this and how can i fix this???

ERROR: Domain does not match license key file domain (s-6helpdesk.com), please change the product path to match the domain under Admin CP > Settings > General Settings
This Product will not work properly unless untill that value is changed.
ERROR (2): Domain does not match license key file domain (s-6helpdesk.com), please change the product path to match the domain under Admin CP > Settings > General Settings
This Product will not work properly unless untill that value is changed.

My key is called s-6helpdesk.com

And did i forget to mention it will not let me login either as Administrator.. Just keeps redirecting me back to this page..

**Digital Mayhem** · 09-05-2008, 03:34 AM

when you registered domain in the kayako members area did you just type:

s-6helpdesk.com

or did you put in a different format such as

S-6 Helpdesk - Powered By Kayako eSupport
S-6 Helpdesk - Powered By Kayako eSupport

martin887 · 09-05-2008, 01:27 PM

Problem fixed, please lock this thread/delete.

Thank you!

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martin887 Offline New Member Posts: 2 Join Date: May 2008 eSupport Monthly Leased License phpinfo()	09-05-2008, 01:27 PM Problem fixed, please lock this thread/delete. Thank you!