Live Chat Departments

[ehoffman]

What am I doing wrong?

When someone clicks live Chat, the department dropdown is always empty. I did this before, but it was so long ago I don't remember what to do.

[Jamie Edwards]

Hi Eric,

Have you made sure to create Live Chat departments (rather than Ticket departments)? [Admin CP > Departments > Edit > Type].

[ehoffman]

Originally Posted by Jamie Edwards

Hi Eric,

Have you made sure to create Live Chat departments (rather than Ticket departments)? [Admin CP > Departments > Edit > Type].

Yeah I did.

I have several template groups, and I have several departments. So I created for example for our site Purplepride.org, a group called purplepride which has its own custom graphics, etc for the support center and live chat.

I created department PPO and PPO Live Support, each which chooses to use purplepride only as the group.

The only one that seems to populate, is when you choose the default chat from our main site...then the dropdowns work.

[ehoffman]

Funny thing, graphics aren't showing up either. I have the department ID right too.

[Jamie Edwards]

Hi ehoffman,

Could you please submit a support ticket about this so it can be looked into further (the office opens in about 4 hours).

Many thanks,

[Mahesh Slaria]

Hi Ehoffman,

I just checked your helpdesk and found mostly all templates require upgrade revert. Please Restore all templates to fix your issue.

Thanks.

Regards,