live chat help

[ppc]

When live chat is offline and someone leaves a message, could someone tell me where that messages goes, i sent some test messages and a ticket was not created and i was not emailed.

Thanks.

[Extra]

PPC,

In Staff support login, under Live Support, Messages.

There are also settings in Admin under Settings, Live Support, Offline Messages Settings to control the messages.

[Digital Mayhem]

Mine I did the following so that it created a Ticket

1) I created a Department titled "Offline Messages" I set it as a Private Department instead of Public this way it won't appear in the Drop down list when someone goes to open a webticket.

2) I then created a mail parser for OfflineMessages@mydomain.com and assigned it to the "Offline Messages" department

3) I went into my cPanel and Created a Forwarder and forwarded the emails too /home/user/public_html/support/cli/index.php

4) Went to Admin CP > Settings > LiveResposne and set forward messages to yes and put the email in as OfflineMessages@mydomain.com


So now when someone leaves a offline message it will now create a ticket for them..