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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 9 Join Date: May 2006 | Live Chat Problem -
16-06-2006, 12:17 PM
I've added the live chat button to our site, and it seems to work Online/Offline with no problem, and when you click on it you can choose a department and enter your name - but when you click Submit it says one of the required fields is empty. Even though there is no other fields the customer can specify. I'm using the code generated in Supportsuite for the button. Website it's on is http://www.waterbuttsdirect.co.uk Would appreciate some help as to why this is happening. |
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(#2)
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| Member Posts: 147 Join Date: Feb 2006 Location: Lakeland, Florida - USA | e-mail -
16-06-2006, 01:59 PM
if you are using version .32 it may be because of the e-mail address. They didn't consider that a fakedomain.local address (internal only) could be a valid e-mail. This was a root of a large problem i was havnig when using ldap. |
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(#3)
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| New Member Posts: 9 Join Date: May 2006 |
16-06-2006, 03:38 PM
Eh?  Not sure I follow. It asks Customer for their name, and the department. You select a dept and enter the name, but the error still comes up. |
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(#4)
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| Community Moderator  Posts: 871 Join Date: May 2005 Location: Henderson, Nevada |
16-06-2006, 04:12 PM
I went to test but got a offline message so guess no reps are available :'( |
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