Live Responce Not Working STILL

uglhost · **Live Responce Not Working STILL -** 30-01-2006, 03:31 PM

Its bean almost a month now Trying to get my Live Responce working. What is going on here... Support is Realy Slow. It takes this long to get help?
This is just Nice a support system that has no support.

Ryan Lederman · 30-01-2006, 08:11 PM

Hi uglhost,

What's your problem?

uglhost · 30-01-2006, 09:43 PM

Go look at my Ticket MVT-126148 It has bean in there for a long time with very Few Responces from your staff. Going into my 3rd month with this system and I have payed for Live Responce, and it still is not working. I have yet got to use it.

**Raghav Arora** · 30-01-2006, 10:40 PM

Hi uglhost,
Sorry for the delay. I am looking into this issue now and have just updated your ticket.

Regards,

Raghav Arora

uglhost · 03-02-2006, 02:25 PM

And that was the last update I got. It is now Feb 3 and my Live Response is still now working, Just like the Support we have here. NONE! But I bet you will bill me and that my Money. I have bean paying for live responce and it don't work. this is crazy. the only time I see a reponce most of the time is when I start posting in this forum. Why is that? Do I need to post my Whole ticket in this forum? Why is it so hard to get support for a company that make a support suite? Why is that? I think you should not bill me untill you get this fixed? Give me a good reason why I get billed for a product that don't work?

Mortfiles.se · 03-02-2006, 08:11 PM

I added a reply here: http://forums.kayako.com/showthread....0505#post30505
Let me know if you want me to give you a hand trying to figure this one out.

Sorry to hear about your problem

RandyK · 03-02-2006, 08:13 PM

I'm in the same position. Live Repsonse doesn't work as well as a few other features, yet I'm billed monthly and support requests seem to go unanswered for some time.

Neil-UKWSD · 03-02-2006, 08:16 PM

Quote:

Originally Posted by RandyK

I'm in the same position. Live Repsonse doesn't work as well as a few other features, yet I'm billed monthly and support requests seem to go unanswered for some time.

Hi RandyK,

Exactly what issue are you having with LiveResponse?

Do you host your own install and if so can you provide details of your server (OS, PHP Ver, MySQL Ver, etc?

Ryan Lederman · 03-02-2006, 08:20 PM

Hi RandyK,

Please provide me with your Ticket ID so we can get things moving for you.

Regards,

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uglhost Offline New Member Posts: 22 Join Date: Dec 2005	Live Responce Not Working STILL - 30-01-2006, 03:31 PM Its bean almost a month now Trying to get my Live Responce working. What is going on here... Support is Realy Slow. It takes this long to get help? This is just Nice a support system that has no support.

Ryan Lederman Offline Chief Operating Officer Posts: 845 Join Date: May 2005 Location: Boise, Idaho	30-01-2006, 08:11 PM Hi uglhost, What's your problem? Ryan Lederman (ryan.lederman ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.

uglhost Offline New Member Posts: 22 Join Date: Dec 2005	30-01-2006, 09:43 PM Go look at my Ticket MVT-126148 It has bean in there for a long time with very Few Responces from your staff. Going into my 3rd month with this system and I have payed for Live Responce, and it still is not working. I have yet got to use it.

Mortfiles.se Offline Member Posts: 35 Join Date: Nov 2005 Location: Falun, Sweden	03-02-2006, 08:11 PM I added a reply here: http://forums.kayako.com/showthread....0505#post30505 Let me know if you want me to give you a hand trying to figure this one out. Sorry to hear about your problem Mortfiles.se - Svenskt Webbhotell med amerikanska priser. Webbdesign/Forum design

RandyK Offline New Member Posts: 16 Join Date: Oct 2005	03-02-2006, 08:13 PM I'm in the same position. Live Repsonse doesn't work as well as a few other features, yet I'm billed monthly and support requests seem to go unanswered for some time.