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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 8 Join Date: Dec 2007 | Live support client side automatically goes to "Leave a message" -
08-03-2008, 10:35 PM
I'm in the process of implementing the Live support portion of supportsuite and while the win app portion seems to be working, the client side is having issues. When I click on the Live support as a client, a browser window pops up. The department pulldown is blank (no entries in the pulldown), and after filling out the fields ad clicking submit, it automatically goes to the leave a message page without even trying the queue or round-robin even though it's configured. |
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(#2)
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| Operations Manager  Posts: 5,025 Join Date: Jan 2006 Location: United Kingdom |
08-03-2008, 10:37 PM
Hi bruinbear714, If you'd like to send me an e-mail (address in signature) details of an admin account to your desk, I can check your configuration for you. -------------------------------------------------------------------
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(#3)
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| New Member Posts: 8 Join Date: Dec 2007 |
08-03-2008, 10:46 PM
Jamie, I sent you an email regarding the live support. Quote:
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(#4)
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| New Member Posts: 8 Join Date: Dec 2007 | Figured it out. -
08-03-2008, 10:56 PM
Actually I figured it out.. turns out to be a department issue. It was set to Private instead of public! Thanks for your help!. Quote:
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(#5)
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| Operations Manager Posts: 5,025 Join Date: Jan 2006 Location: United Kingdom |
08-03-2008, 11:00 PM
No problem, glad you got there in the end  -------------------------------------------------------------------
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| automatically, client, leave, live, message, support |
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