Live Support Client Window Not Showing # of people in the Queue

ick2316

Is this an issue others are having, why doesnt the client window show the number of people in the q? Also is there a way to give an esitmated wait time based on the number of people in the queue?

brainpulse · 19-01-2007, 09:37 PM

I am also facing the sam problem.

***Varun Shoor*** · 23-01-2007, 07:35 AM

Is it confirmed? Let me know and I will have someone look into it.

Regards,

Varun Shoor

ick2316 · 09-02-2007, 05:21 PM

This is still an issue. Also when I reach my max # of chat sessions, it changes my status to Be Right Back, not Busy. Infact there is no Busy status. This gives my customers that I am taking 5 mins breaks every couple of mins.

Priest · 12-03-2007, 08:28 AM

Just realized same problem here. No where in the client window is it showing number of people in Queue.

Additionally, it would also be nice to have a BUSY status, and have it change to Busy once the max number of chats are reached.

-p-

Doug I. · 12-03-2007, 07:51 PM

I can also confirm this.

Customers basically get a one message "Please wait..." over and over again... not knowing if they are advancing in the queue or not.

Doug

Doug I. · 12-03-2007, 07:56 PM

Quote:

Originally Posted by Priest

Additionally, it would also be nice to have a BUSY status, and have it change to Busy once the max number of chats are reached.

-p-

I think this is more than just a suggestion... if an operator has hit his/her max they can handle, shouldn't other staff members be able to see this in LiveSupport?
This cuts down on internal chats between operators if one can see that another operator is juggling 2-3 chat sessions.
It also lets an administrator see how busy things are so that he can get other staff members to log in and help out.

Doug

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ick2316 Offline New Member Posts: 6 Join Date: Jan 2007	Live Support Client Window Not Showing # of people in the Queue - 12-01-2007, 12:54 AM Is this an issue others are having, why doesnt the client window show the number of people in the q? Also is there a way to give an esitmated wait time based on the number of people in the queue?

brainpulse Offline New Member Posts: 16 Join Date: Jun 2004	19-01-2007, 09:37 PM I am also facing the sam problem. web hosting india website designing india seo india

ick2316 Offline New Member Posts: 6 Join Date: Jan 2007	09-02-2007, 05:21 PM This is still an issue. Also when I reach my max # of chat sessions, it changes my status to Be Right Back, not Busy. Infact there is no Busy status. This gives my customers that I am taking 5 mins breaks every couple of mins.

Priest Offline Member Posts: 50 Join Date: Jun 2003	12-03-2007, 08:28 AM Just realized same problem here. No where in the client window is it showing number of people in Queue. Additionally, it would also be nice to have a BUSY status, and have it change to Busy once the max number of chats are reached. -p-

Doug I. Offline Member Posts: 78 Join Date: Aug 2005	12-03-2007, 07:51 PM I can also confirm this. Customers basically get a one message "Please wait..." over and over again... not knowing if they are advancing in the queue or not. Doug