Live Support - Registered Users

[Siora]

Is there a way to restrict Live Support to registered users?

[supportskins]

Yes this is possible. All you need to do is wrap the LiveSupport chat status icon within an if else code, making the status icon visible only to Registered users. You will have to edit the navbar template for this.

[craigbrass]

Hmm, I suppose that is a way around it Hiren, but it would be nicer if you could have a login box on the popup live help window. Maybe move this to feature suggestions one of the mods as I would also find this handy for one of the sites I have Kayako on.

[supportskins]

Ofcourse the login box in the pop up would make it look better

[Siora]

Originally Posted by craigbrass

Hmm, I suppose that is a way around it Hiren, but it would be nicer if you could have a login box on the popup live help window. Maybe move this to feature suggestions one of the mods as I would also find this handy for one of the sites I have Kayako on.

I agree, this would make it a lot easier and make the product more user friendly. The less one has to modify templates the better the product is in my opinion.

I will add this to the FR section.

[Siora]

Originally Posted by supportskins

Yes this is possible. All you need to do is wrap the LiveSupport chat status icon within an if else code, making the status icon visible only to Registered users. You will have to edit the navbar template for this.

Even though this could work for the support centre...I have generated an email signature tag that sends the live support icon in my emails. How would your solution address this?

[supportskins]

Allow ticket submission for registered users only or restrict submissions for registered users for specific departments like support and add the signature containing the LiveSupport code only for Support department.

[Siora]

Originally Posted by supportskins

Allow ticket submission for registered users only or restrict submissions for registered users for specific departments like support and add the signature containing the LiveSupport code only for Support department.

I have restricted ticket submission for registered users only. I guess the only way to test this theory is to actually apply it. Unfortunately I am not a programmer nor do I have access to the backend to do this (my server guy does) so i will wait for this feature to be added for the time being. For the most part anyways, a user would only receive an email with that signature if they previously submitted a ticket hence they would have been registered.

[supportskins]

In short, it should work