LiveResponse end of chat message ( Click Here to Leave a Message )

segway · 05:31 PM

As we all know, most end users don't close out their chat window after a chat has concluded. Because of this, we are forced to end our chat by closing our window or leave the chat within the LiveReponse client app. When we do this, the end user sees the following message which is a link to Kayako's internal ticket system. Please note we're NOT using the internal Kayako ticketing system.

Click Here to Leave a Message

We're prefer the link either not appear, or have the link take them to our own "Contact Us" page. Does anyone here now how to change this?

Thanks

craigbrass · 12-03-2008, 03:41 PM

I would advise your staff wait until they see "client chat window not responding" before closing their window. This way, you know the user has left the chat and they will not see this message.

segway · 12-03-2008, 03:43 PM

Thanks Craig,

We've been doing that but would still love a solution so we don't have to worry about it.

craigbrass · 12-03-2008, 03:51 PM

Yea, so would we. It is coming in V4 in the form of the user being able to end the chat and a detection if the window has been closed.

Unfortunatly at the moment, there is only the ability to turn off live help offline messaging and I doubt that this is something you want to do.

segway · 12-03-2008, 05:33 PM

There should be a way to change where the link goes to. I've chatted with Kayako and they said to post here. Amazing that they're leaving it up to another user to find a solution.

craigbrass · 12-03-2008, 08:13 PM

Kayako don't offer custom development consultations hence not helping you.

Ryan Lederman · 13-03-2008, 09:14 PM

The easiest way would be to search the source for "Please leave a message," then locate the template that references that language pack entry.

Once you've found it, edit the template so that it doesn't display it anymore. Then hit save, and you're done.

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craigbrass Offline Senior Member Posts: 5,326 Join Date: Jun 2005 Location: Cumbria, UK	12-03-2008, 03:41 PM I would advise your staff wait until they see "client chat window not responding" before closing their window. This way, you know the user has left the chat and they will not see this message. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

segway Offline New Member Posts: 3 Join Date: Mar 2008	12-03-2008, 03:43 PM Thanks Craig, We've been doing that but would still love a solution so we don't have to worry about it.

segway Offline New Member Posts: 3 Join Date: Mar 2008	12-03-2008, 05:33 PM There should be a way to change where the link goes to. I've chatted with Kayako and they said to post here. Amazing that they're leaving it up to another user to find a solution.

craigbrass Offline Senior Member Posts: 5,326 Join Date: Jun 2005 Location: Cumbria, UK	12-03-2008, 08:13 PM Kayako don't offer custom development consultations hence not helping you. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger