Logged Tickets - But who logged it ?

[scottpaterson]

Not sure if this has been covered already, I have tried search but couldnt find anything.

What we would like to see in the Ticket Audit log is more detail regarding the original ticket creation, specifically was it logged through the User Support Centre, if not and the ticket was created by our Helpdesk staff a line to indicate which member of staff created the ticket.

Is this included in fixes aywhere ?

Thanks.

[scottpaterson]

Can no one comment on this at all ? This is a fairly key feature that we find is lacking in the current build and I would like to know if there is likely to be a fix any time in the future ?

[tracstar]

I did not see any replies to this, but I will post this here as I did not find any other topics.

In the audit log it shows who created the ticket, when a staff member creates the ticket for the user via "New Ticket Phone" it still shows the user as the ticket creator.

If our staff member does not assigned the case to themselves and leaves it as unassigned, is there a way to know who did that? We just want to make sure we can hold a staff accountable if they fail to assign it to themselves or another member.

I could just be missing where it is in the log but have not seen it.

Thanks -JJ

[supportskins]

I guess this should be posted as a feature request and a neat feature it will be although Staff Phone Ticket reported as User created ticket should be reported as a bug at http://bugs.kayako.com/