Login problem from PDA

grahame · **Login problem from PDA -** 26-08-2007, 12:17 PM

Greetings,

I'm haveing problems loging in to the /PDA interface from a Windows Mobile 5 device.

It logs in Ok, and presents a page, but thereafter goes back to the login screen. I can login again, after which it sometimes goes the the selected page, sometimes to the main page again.

I've upgraded to 3.11.01 with the same result.

What am I doing wrong? All help appreciated!

craigbrass · 26-08-2007, 12:51 PM

Are you able to go to it via the web and try a login just to test?

grahame · 26-08-2007, 12:59 PM

Yes, the system logs in just fine from anywhere except the /pda interface.

craigbrass · 26-08-2007, 01:14 PM

No, I mean instead of visiting the /pda interface using your PDA, use your computer web browser. Does that log you in ok?

grahame · 26-08-2007, 01:32 PM

Appoligies, I should have been more specific.

The /pda interface gives the problem either from the PDA or from a normal PC. The /staff interface works fine from both.

Must be a setup issue, but I don't know enough about the system yet to figure out where to look.

craigbrass · 26-08-2007, 02:04 PM

I suggest you submit a ticket then so investigation can be performed as I just tested mine (same version as yours - latest) and it works fine. http://members.kayako.net -> "Get Support"

grahame · 26-08-2007, 02:06 PM

Thanks for looking. I will do as you suggest.

Cheers,

craigbrass · 26-08-2007, 02:14 PM

Your welcome. Sorry I couldn't of be more help here.

grahame · 04-09-2007, 10:07 AM

Sadly, support were less than helpfull. I don't think they believe the problem exists, though I can reproduce this on every Windows Mobile 5 PDA have tried.

They seem to think that it if did exist it would be a config problem, but I can't find any config options which are PDA specific.

Any clues anybody?

**Jamie Edwards** · 04-09-2007, 10:13 AM

Hi grahame,

I am afraid I cannot come up with anything that may cause the problem. I can also say that I have tested it across a number of installs and browsers and all appear to be working.

Is the URL in Admin CP -> Settings set correctly, and does it have a trailing slash?

grahame · 04-09-2007, 11:53 AM

Yep. URL correct and trailing slash in place.

Still fails on every Windows Mobile 5 device I have tried, even ones straight out of the box.

craigbrass · 04-09-2007, 12:18 PM

Wanna create me a test staff account on your help desk so I can test it on mine? If so, PM me the URL, username and password.

Would be nice to get this bug pinned down if it is one.

grahame · 04-09-2007, 12:28 PM

Thanks for that. Sent.

craigbrass · 04-09-2007, 12:39 PM

Ok, I can confirm this problem exists for me too (WM5 and FF on XP).

Checked the settings as you created an admin account and found the cookie settings were not changed (as I thought it may be that). Also tried using PDA output compression set to no.

Deffo would appear to be a bug. Needs the developers to look over your install really.

**Jamie Edwards** · 04-09-2007, 12:58 PM

If it was a bug, I imagine that it'd occur more frequently for other users. Please submit a support ticket about the issue (via your member's area) with your login details. Then, please post the ticket ID here and I'll be able to take a look myself and perform some cookie diagnostics to help our support staff.

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craigbrass Offline Senior Member Posts: 5,391 Join Date: Jun 2005 Location: Cumbria, UK	26-08-2007, 12:51 PM Are you able to go to it via the web and try a login just to test? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

grahame Offline New Member Posts: 15 Join Date: Aug 2007 Location: Berkshire, UK	26-08-2007, 12:59 PM Yes, the system logs in just fine from anywhere except the /pda interface. Grahame

craigbrass Offline Senior Member Posts: 5,391 Join Date: Jun 2005 Location: Cumbria, UK	26-08-2007, 01:14 PM No, I mean instead of visiting the /pda interface using your PDA, use your computer web browser. Does that log you in ok? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

grahame Offline New Member Posts: 15 Join Date: Aug 2007 Location: Berkshire, UK	26-08-2007, 01:32 PM Appoligies, I should have been more specific. The /pda interface gives the problem either from the PDA or from a normal PC. The /staff interface works fine from both. Must be a setup issue, but I don't know enough about the system yet to figure out where to look. Grahame

craigbrass Offline Senior Member Posts: 5,391 Join Date: Jun 2005 Location: Cumbria, UK	26-08-2007, 02:04 PM I suggest you submit a ticket then so investigation can be performed as I just tested mine (same version as yours - latest) and it works fine. http://members.kayako.net -> "Get Support" Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

grahame Offline New Member Posts: 15 Join Date: Aug 2007 Location: Berkshire, UK	26-08-2007, 02:06 PM Thanks for looking. I will do as you suggest. Cheers, Grahame

craigbrass Offline Senior Member Posts: 5,391 Join Date: Jun 2005 Location: Cumbria, UK	26-08-2007, 02:14 PM Your welcome. Sorry I couldn't of be more help here. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

grahame Offline New Member Posts: 15 Join Date: Aug 2007 Location: Berkshire, UK	04-09-2007, 10:07 AM Sadly, support were less than helpfull. I don't think they believe the problem exists, though I can reproduce this on every Windows Mobile 5 PDA have tried. They seem to think that it if did exist it would be a config problem, but I can't find any config options which are PDA specific. Any clues anybody? Grahame

grahame Offline New Member Posts: 15 Join Date: Aug 2007 Location: Berkshire, UK	04-09-2007, 11:53 AM Yep. URL correct and trailing slash in place. Still fails on every Windows Mobile 5 device I have tried, even ones straight out of the box. Grahame

craigbrass Offline Senior Member Posts: 5,391 Join Date: Jun 2005 Location: Cumbria, UK	04-09-2007, 12:18 PM Wanna create me a test staff account on your help desk so I can test it on mine? If so, PM me the URL, username and password. Would be nice to get this bug pinned down if it is one. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

grahame Offline New Member Posts: 15 Join Date: Aug 2007 Location: Berkshire, UK	04-09-2007, 12:28 PM Thanks for that. Sent. Grahame