Loginshare and Template Groups

[Emma]

Hi all!

I've discovered something a bit weird today about the behaviour of template groups and loginshare, and I wondered if anyone else had experienced this or whether it was unique to me before I log a ticket.

So I am using OSCommerce loginshare. I have several template groups and user groups to define my customers and SLAs. I have some users that are set to a specific user group.

Here is what happens:

Without loginshare:
User group = goldsupport
Template group = gold
User logs in without loginshare by going to url: domain.com/index.php?group=silver
The silver template group is displayed, and the user group is set correctly to goldsupport when I check the staff admin area (meaning they still get the right SLA levels even if they get the wrong website stuff displayed).

With Loginshare:
User group = goldsupport
Template group = gold
User logs in with loginshare by going to url: domain.com/index.php?group=silver
The silver template group is displayed, but the user group has changed to silversupport when I check the user in staff admin area.

This is obviously disastrous, as it means if users go to the wrong template group it will reset their user group, meaning my carefully designed support contracts become a bit meaningless and some angry customers who get slow support after logging into our standard support plans when they should be on gold!

As I say, if I don't use loginshare at all, this all works fine. Going to the wrong template group does NOT change the user group info in the kayako db.

I have to use loginshare, though :-)

Any ideas?

[supportskins]

Set "Restrict Users Group" to Yes under:
Admin CP > Templates > Manage Groups > goldsupport > Settings > Default User Groups > Restrict Users Group > Yes

I believe that should fix the issue.

[Emma]

Nah that doesn't make a difference. I have set it to 'Yes' on all templates. When I login via a specific template link I can login to any one I like, no restrictions it seems. And it resets my user group every time :/

Heh, I just realised it's probably something to do with the modified code we've done. We've made it so that the login is automatically passed if someone has logged in to our main company website. Something about using this type of login means I can login to any template group I want, and it changes the user group. If I just login to kayako directly it will restrict the user group. Even if I don't have user group restriction on, logging into kayako directly using the wrong template group link will not change the group. I will have to go bug our php guy :-)