Mail delivery failed: returning message to sender

christophersip · **Mail delivery failed: returning message to sender -** 04-10-2006, 07:56 PM

We are having an issue with mails being forwarded into our system. We have just upgraded to 3.04.00 and now are getting the following delivery failed email sent. Has anyone seen this before? If you need further details please contact me.

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

pipe to |"/home/kayoto/public_html/cli/index.php"
generated by database@domain.com

The following text was generated during the delivery attempt:

------ pipe to |"/home/kayoto/public_html/cli/index.php"
generated by database@domain.com ------

Invalid SQL: INSERT INTO `swticketemails` (`email`) VALUES ('katherine@domain.com'); (Duplicate entry 'katherine@domain.com' for key 2)Invalid SQL: INSERT INTO `swticketemails` (`email`) VALUES ('randit@domain.com'); (Duplicate entry 'randit@domain.com' for key 2)

Neil-UKWSD · 04-10-2006, 11:56 PM

Hi,

What version did you upgrade from?

Extra · 05-10-2006, 12:25 AM

Hi Neil, Was .90

GreenLantern · 07-11-2007, 07:34 PM

I was having this problem as well. It was due to some missing strtolower() statements in the addRecipients function on the modules/tickets/functions_ticketmain.php page. It was corrected in version 3.11.01. Basically, if you strtolower() all occurances of the email address in that function, it will fix it.

supportskins · 09-11-2007, 11:03 AM

Good to know the issue is resolved and thank you for sharing the fix.

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Neil-UKWSD Offline Member Posts: 868 Join Date: Jun 2003 Location: United Kingdom	04-10-2006, 11:56 PM Hi, What version did you upgrade from? Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

Extra Offline Member Posts: 30 Join Date: Oct 2005	05-10-2006, 12:25 AM Hi Neil, Was .90 PHP built On:Linux 2.6.18-53.1.4.el5 i686 Database Version: 5.0.45-community PHP Version: 5.2.5 Web Server: Apache/2.0.63 (Unix) mod_ssl/2.0.63 SupportSuite v3.20.02

GreenLantern Offline New Member Posts: 3 Join Date: Oct 2006	07-11-2007, 07:34 PM I was having this problem as well. It was due to some missing strtolower() statements in the addRecipients function on the modules/tickets/functions_ticketmain.php page. It was corrected in version 3.11.01. Basically, if you strtolower() all occurances of the email address in that function, it will fix it.

supportskins Offline Senior Member Posts: 3,679 Join Date: Aug 2006 Location: Mumbai, India	09-11-2007, 11:03 AM Good to know the issue is resolved and thank you for sharing the fix. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/