Mail Parser not working!!!

[canton]

In "Mail Parser » Manage E-mail Queues" I have created the email address support@myemailadress.com and the details added are

Fetch Type: POP3
Host: pop.1and1.co.uk
Port: 110
Username: support@myemailadress.com

but when i reply to an email sent out via the staff section of supportsuite from an external email address such as gmail or any company email account i get no reply back into supportsuite.

Now when i try to receive the replys via my outlook i receive them so my 1and1 email account is fine.

What am i doing wrong if anything?

your help is appreciated as im evaluating a demo account to decided whether to purchase this software by the end of my trial time.

Thank in advance

[supportskins]

Which version of Kayako are you using? Try running the URL -

http://www.yourdomain.com/support/cron/index.php?_t=parser

in your browser and check what message it displays.

[canton]

did what you said but got this error

--------------------

array(2) { [0]=> string(21) "authentication failed" [1]=> string(34) "POP3 connection broken in response" } array(2) { [0]=> string(21) "authentication failed" [1]=> string(34) "POP3 connection broken in response" } Total Messages
Rejected Messages:
Accepted Messages:

------------------------

your help would be greatly appreciated

[supportskins]

The POP3 information you are using is incorrect. Make sure you are use the correct login access information.

[canton]

ahh worked but now im trying to use cron to automatically fetch the emails. Ive consulted the manual and inserted the command to execute as

wget -O/dev/null http://support.mydomain.com/cron/index.php

i also tried

wget -O/dev/null http://support.mydomain.com/cron/index.php?_t=parser

and when that failed

/bin/php -q /var/www/vhosts/kormus.com/subdomains/support/httpdocs/cron/index.php

but nothing happens

I'm using plesk 8 for your information

is this correct

Thank you for your help

[supportskins]

Use

wget http://support.mydomain.com/cron/index.php?_t=parser

. Use your email address, PLESK will send you an email as soon as the cron is executed. Copy/paste the content of that email.

[canton]

here is the content

-------------------

Ahh that worked.

------------------------------------------------------


--17:05:01-- http://support.mydomain.com/cron/index.php?_t=parser
Resolving support.mydomain.com... 87.106.***.***
Connecting to support.mydomain.com|87.106.***.***|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 210 [text/html]
Saving to: `/dev/null'


0K 100% 14.3M=0s

17:05:04 (14.3 MB/s) - `/dev/null' saved [210/210]


----------------------------------------------------------

Whats does this mean?

thanks again

[supportskins]

Where exactly did you execute the URL I gave you?