Mail Parser - PHP Fatal error raiseAlert()

[bdwyer]

Running the mail parser is not working correctly. The Kayako Parser Log says failure and rest of the contents is blank so there is no details regarding the reason. Some emails come in through the parser fine but only 17 of the 24 came in correctly. The others are missing completely or there is a blank ticket that was created. When I run the parser it does pop all the messages out of the pop account. But the parser logs keep saying failure and there are blank and missing emails.


Here is the php_errors after running the parser:


[09-May-2006 21:21:18] PHP Warning: mysql_real_escape_string() [<a href='function.mysql-real-escape-string'>function.mysql-real-escape-string</a>]: A link to the server could not be established in /var/www/kayako/crm/includes/functions.php on line 606
[09-May-2006 21:21:18] PHP Fatal error: Call to a member function raiseAlert() on a non-object in /var/www/kayako/crm/modules/tickets/functions_ticketcore.php on line 453
[09-May-2006 21:21:18] PHP Warning: mysql_real_escape_string() [<a href='function.mysql-real-escape-string'>function.mysql-real-escape-string</a>]: Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2) in /var/www/kayako/crm/includes/functions.php on line 606
[09-May-2006 21:21:18] PHP Warning: mysql_real_escape_string() [<a href='function.mysql-real-escape-string'>function.mysql-real-escape-string</a>]: A link to the server could not be established in /var/www/kayako/crm/includes/functions.php on line 606
[09-May-2006 21:21:18] PHP Warning: mysql_real_escape_string() [<a href='function.mysql-real-escape-string'>function.mysql-real-escape-string</a>]: Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2) in /var/www/kayako/crm/includes/functions.php on line 606
[09-May-2006 21:21:18] PHP Warning: mysql_real_escape_string() [<a href='function.mysql-real-escape-string'>function.mysql-real-escape-string</a>]: A link to the server could not be established in /var/www/kayako/crm/includes/functions.php on line 606

PHP Fatal error: Call to a member function raiseAlert() on a non-object in /var/www/kayako/crm/modules/tickets/functions_ticketcore.php on line 453



### Debug Info ###

Product: SupportSuite

Version: 3.00.80

Build Date: 20 Apr 2006 11:02:22 PM

Build Type: STABLE

PHP Version: 5.1.2

Max Upload Size: 10M

Safe Mode: No

MySQL Version: 4.1.15

User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.3) Gecko/20060426 Firefox/1.5.0.3

Server Software: Apache

Operating System: Linux


Any help would be awesome! Thanks

[Ryan Lederman]

From the errors you posted, the Kayako software was unable to connect to the MySQL server. Check your MySQL server log for more information.

[bdwyer]

PHP Fatal error: Call to a member function raiseAlert() on a non-object in /var/www/kayako/crm/modules/tickets/functions_ticketcore.php on line 453


Any idea for this one?

[Ryan Lederman]

My educated guess is that it's a side effect of the MySQL connection failure.