Mail Parser setting

tian · 08:10 PM

Mail Parser can not be set to a virtual server, right?
if so, can any other ways?
or what do I need to ask my server suppiler?

tian · 17-02-2007, 08:05 PM

this is about my host..
http://www.systorm.com.tw/support/cr....php?_t=parser

tian · 21-02-2007, 01:49 PM

Anyone give me a hand?

supportskins · 21-02-2007, 03:52 PM

The error suggest you do not any email queues configures as POP3 or IMAP accounts due to which the software suggest no queues found. Please look into the Mail Parser set up section of the manual to set it correctly.

tian · 21-02-2007, 07:26 PM

Hello supportskins,

please retry it,
This is a virtual host, if I need this function, what help should I ask to my host provider?
Both of host and mail server are same provider, the mail system is POP.

supportskins · 21-02-2007, 08:24 PM

Can you please take a screenshot of the Email Queues setting and attach it to this thread for review?

tian · 10:55 PM

Thanks for help,

That's my setting.

The setting I am not sure is about "cron job" which is mentioned from esupport installation manual. If it is control by root admin, please tell me what I need to ask from my host provider.

tian · 01:59 PM

HELLO supportskins,

The state of my esupport,
1) clients get registration mail success.
2) clients get submit ticket or staff reply from mail success.
2) esupport cant get mail form clients, always I get it by using my outlook.

I guess my esupport cant get mail from mail server, what should I do?

**Digital Mayhem** · 27-02-2007, 01:48 PM

the screenshot you have attached does not show up... please reattach.

tian · 27-02-2007, 05:35 PM

oops,
please try this linking,
this file is too big to upload.
http://www.systorm.com.tw/support/image/mail1.jpg

tian · 07:21 PM

any idea?
My host servicer tell me "We can do cron.job for you, but where would it run?"

Please.

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tian Offline Member Posts: 67 Join Date: Dec 2006	Mail Parser setting - 17-02-2007, 07:58 PM Mail Parser can not be set to a virtual server, right? if so, can any other ways? or what do I need to ask my server suppiler? Last edited by tian; 17-02-2007 at 08:10 PM.

tian Offline Member Posts: 67 Join Date: Dec 2006	17-02-2007, 08:05 PM this is about my host.. http://www.systorm.com.tw/support/cr....php?_t=parser

tian Offline Member Posts: 67 Join Date: Dec 2006	21-02-2007, 01:49 PM Anyone give me a hand?

tian Offline Member Posts: 67 Join Date: Dec 2006	21-02-2007, 07:26 PM Hello supportskins, please retry it, This is a virtual host, if I need this function, what help should I ask to my host provider? Both of host and mail server are same provider, the mail system is POP.

supportskins Offline Senior Member Posts: 3,680 Join Date: Aug 2006 Location: Mumbai, India	21-02-2007, 08:24 PM Can you please take a screenshot of the Email Queues setting and attach it to this thread for review? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

tian Offline Member Posts: 67 Join Date: Dec 2006	21-02-2007, 10:49 PM Thanks for help, That's my setting. The setting I am not sure is about "cron job" which is mentioned from esupport installation manual. If it is control by root admin, please tell me what I need to ask from my host provider. Last edited by tian; 21-02-2007 at 10:55 PM.

tian Offline Member Posts: 67 Join Date: Dec 2006	27-02-2007, 01:45 PM HELLO supportskins, The state of my esupport, 1) clients get registration mail success. 2) clients get submit ticket or staff reply from mail success. 2) esupport cant get mail form clients, always I get it by using my outlook. I guess my esupport cant get mail from mail server, what should I do? Last edited by tian; 27-02-2007 at 01:59 PM.

Digital Mayhem Offline Community Moderator Posts: 871 Join Date: May 2005 Location: Henderson, Nevada	27-02-2007, 01:48 PM the screenshot you have attached does not show up... please reattach. Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important

tian Offline Member Posts: 67 Join Date: Dec 2006	27-02-2007, 05:35 PM oops, please try this linking, this file is too big to upload. http://www.systorm.com.tw/support/image/mail1.jpg

tian Offline Member Posts: 67 Join Date: Dec 2006	04-03-2007, 06:42 PM any idea? My host servicer tell me "We can do cron.job for you, but where would it run?" Please. Last edited by tian; 04-03-2007 at 07:21 PM.