Major issue with my SupportSuite....:<

[yongsan]

Hi,

Out of the sudden, my cron does not work anymore. I am using POP3 method..

Warning: imap_open(): Couldn't open stream {mail.<domain>:110/pop3/notls}INBOX in /home/virtual/site1/fst/home/helpdesk/public_html/modules/parser/cron_parser.php on line 84
array(1) { [0]=> string(26) "Can't login to this server" } Total Messages in Inbox: 0

Warning: imap_open(): Couldn't open stream {mail.<domain>:110/pop3/notls}INBOX in /home/virtual/site1/fst/home/helpdesk/public_html/modules/parser/cron_parser.php on line 84
array(2) { [0]=> string(16) "Mailbox is empty" [1]=> string(26) "Can't login to this server" }
Warning: imap_open(): Couldn't open stream {mail.<domain>:110/pop3/notls}INBOX in /home/virtual/site1/fst/home/helpdesk/public_html/modules/parser/cron_parser.php on line 84
array(1) { [0]=> string(26) "Can't login to this server" } Total Messages in Inbox: 0
Total Messages in Inbox: 0
Total Messages in Inbox: 0
Total Messages in Inbox: 0
Total Messages in Inbox: 0

Warning: imap_open(): Couldn't open stream {mail.<domain>:110/pop3/notls}INBOX in /home/virtual/site1/fst/home/helpdesk/public_html/modules/parser/cron_parser.php on line 84
array(6) { [0]=> string(16) "Mailbox is empty" [1]=> string(16) "Mailbox is empty" [2]=> string(16) "Mailbox is empty" [3]=> string(16) "Mailbox is empty" [4]=> string(16) "Mailbox is empty" [5]=> string(26) "Can't login to this server" }
Warning: imap_open(): Couldn't open stream {mail.<domain>:110/pop3/notls}INBOX in /home/virtual/site1/fst/home/helpdesk/public_html/modules/parser/cron_parser.php on line 84
array(1) { [0]=> string(26) "Can't login to this server" }
Warning: imap_open(): Couldn't open stream {mail.<domain>:110/pop3/notls}INBOX in /home/virtual/site1/fst/home/helpdesk/public_html/modules/parser/cron_parser.php on line 84
array(1) { [0]=> string(26) "Can't login to this server" } 0 Total Messages
Rejected Messages: 0
Accepted Messages: 0

And when I try changing it to IMAP...it manage to work but now my customers all are receiving autoresponder dated back a few months ago! Please advise how do i go about troubleshooting this issue.

Urgent!

Thanks

[supportskins]

Check your email queue settings. From what it seems the POP3 account details are you using are incorrect causing the error.

[yongsan]

Hi,

Nothing wrong with the email queue setting. I try using the same information and I am able to check the mails using Outlook.. I can telnet to the mail server 110.. But the cron just could not login...

Any other suggestion? I even tried disabling the firewall on the support system box as well as the mail server box... Still no luck..

[supportskins]

You will need someone to look into the settings. The error suggest the issue is limited to a few email queues and not all.