Is it me or is there no links to view their ticket on a staff reply?

internut33

Im not seeing one. I get:

Opening back up

Ticket Details
Ticket ID: GTC-648003
Department: General
Priority: Low
Status: Open

--------
No link for them to easily click and go to the ticket?

internut33 · 10-02-2006, 01:48 AM

huh huh huh ?????? Pardon me im frustred right now. Would be worried if the actual email stated they could reply in it (if pipe or i could get cron to work).

v2.0 in every email had a link to click and post a customer reply with every staff reply.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Mail parser -> Staff reply -> Automatically assign ticket to replying staff user	arogers@schoolp	Will Implement (V4)	2	08-08-2007 12:10 PM
New Build: 3.10.02 STABLE	Ryan Lederman	News and Announcements	0	05-03-2007 08:53 PM
Kayako SupportSuite v3.04.10 Stable Build	Varun Shoor	News and Announcements	2	06-10-2006 09:41 PM
v3.00.27 Stable Available	Varun Shoor	News and Announcements	1	05-12-2005 09:21 PM

internut33 Offline Member Posts: 231 Join Date: Apr 2004	10-02-2006, 01:48 AM huh huh huh ?????? Pardon me im frustred right now. Would be worried if the actual email stated they could reply in it (if pipe or i could get cron to work). v2.0 in every email had a link to click and post a customer reply with every staff reply. -------------------------------------------- Love me an eSupport --------------------------------------------