Merge 2 supportsuite databases. Is it possible?

sebastian · **Merge 2 supportsuite databases. Is it possible? -** 15-11-2007, 07:33 AM

Hi Everybody

Is it possible to merge 2 supportsuite databases? Tickets, Knowledgedatase entries are the most important ones.

Best Regards
Sebastian Kim Morsony

supportskins · 15-11-2007, 07:49 AM

I do not believe this is currently possible

craigbrass · 15-11-2007, 11:02 AM

Really an Impex needs to be made for V3 and then you could just use that.

That would only work if the import system doesn't clear out the current database first. Having never done an import I am unsure if it does.

sebastian · 15-11-2007, 12:12 PM

So the Kayako teams should be able to help with this Impex or?

Quote:

Originally Posted by craigbrass

Really an Impex needs to be made for V3 and then you could just use that.

That would only work if the import system doesn't clear out the current database first. Having never done an import I am unsure if it does.

**Jamie Edwards** · 15-11-2007, 12:22 PM

Hi sebastian,

I am afraid there is no Impex script that allows you to merge two databases, nor will we be able to do that for you.

sebastian · 15-11-2007, 12:24 PM

Quote:

Originally Posted by Jamie Edwards

Hi sebastian,

I am afraid there is no Impex script that allows you to merge two databases, nor will we be able to do that for you.

Thanks a lot for your answer. Not that it's the answer I was hopeing for, but know I can stop thinking about merging the 2 databases.

craigbrass · 15-11-2007, 01:15 PM

Quote:

nor will we be able to do that for you.

Don't you think it would be a good idea to make one Jamie?

supportskins · 15-11-2007, 01:55 PM

I guess they will make one when v4 is ready

craigbrass · 15-11-2007, 02:12 PM

Well if they are doing it in the end, thats fine. Just saying it needs to be done at some point rather than not at all. It is handy if two companies that use the software merge for example.

supportskins · 15-11-2007, 05:18 PM

I dont suppose you can ever write off anything with Kayako unless they specifically mention it. They have improved in leaps and bounds.

**bear** · 15-11-2007, 05:53 PM

Quote:

Originally Posted by supportskins

I dont suppose you can ever write off anything with Kayako unless they specifically mention it. They have improved in leaps and bounds.

I'm not so sure about that...this seemed pretty final:

Quote:

Originally Posted by Jamie Edwards

I am afraid there is no Impex script that allows you to merge two databases, nor will we be able to do that for you.

If, in the future, I'd decided to merge my two desks (one is my main, and the other an "emergency" desk), it would be nice to be able to have everything in one..but if they won't, they won't.

supportskins · 15-11-2007, 06:24 PM

Quote:

Originally Posted by bear

I'm not so sure about that...this seemed pretty final:

Quote:

Originally Posted by Jamie Edwards

I am afraid there is no Impex script that allows you to merge two databases, nor will we be able to do that for you.

Guess I missed this post

craigbrass · 15-11-2007, 07:18 PM

What I am asking is "why?". I like to have reasoning behind things.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Free SERM (Supportsuite Enhanced Right Management)	Sheep	Modifications & Addon Releases	45	20-06-2008 12:52 PM
Google Analytics & SupportSuite	no0ne2k	Developers & Code	1	24-10-2007 09:45 AM
Bulk Merge possible even without permission?	ivam	SupportSuite, eSupport and LiveResponse	2	21-12-2006 06:30 PM
SupportSuite Owned License Inquiries	bmc2010	Presales Questions	3	27-08-2006 07:58 PM
Showcase: SoftAir & DemoWolf partner for complete SupportSuite customizations	demowolf	Marketplace	0	21-03-2006 02:09 PM

sebastian Offline Member Posts: 552 Join Date: May 2003 Location: Denmark	Merge 2 supportsuite databases. Is it possible? - 15-11-2007, 07:33 AM Hi Everybody Is it possible to merge 2 supportsuite databases? Tickets, Knowledgedatase entries are the most important ones. Best Regards Sebastian Kim Morsony

supportskins Offline Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India	15-11-2007, 07:49 AM I do not believe this is currently possible Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

craigbrass Offline Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	15-11-2007, 11:02 AM Really an Impex needs to be made for V3 and then you could just use that. That would only work if the import system doesn't clear out the current database first. Having never done an import I am unsure if it does. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

supportskins Offline Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India	15-11-2007, 01:55 PM I guess they will make one when v4 is ready Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

craigbrass Offline Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	15-11-2007, 02:12 PM Well if they are doing it in the end, thats fine. Just saying it needs to be done at some point rather than not at all. It is handy if two companies that use the software merge for example. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

supportskins Offline Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India	15-11-2007, 05:18 PM I dont suppose you can ever write off anything with Kayako unless they specifically mention it. They have improved in leaps and bounds. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

craigbrass Offline Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	15-11-2007, 07:18 PM What I am asking is "why?". I like to have reasoning behind things. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger