Merge emails into ONE account

[Chow]

My eSupport is hosted on your server.

Is there a way to merge few emails into one account? My client has lots of eBay customers and many of them have different email for Paypal and eBay. Naturally these end-users want to see all email tickets in one account.

Is there a way to achieve this purpose?

[supportskins]

This has been submitted as a feature request. As of now you will have to move all the emails into a single account by changing the email address of the first post of all tickets to the email address under which you want them all to be merged under. You can do this using the edit feature of the software. Although this can be a long and frustrating process.