Merge unassigned to assigned problem

[NC Software]

I have a ticket that I responded to, it's assigned to me. The customer sent in another ticket at the same time so I merged it into the answered ticket. The answered ticket got changed from assigned to me to unassigned. It looks like either the merge operation is messed up OR merging an unassigned ticket into an assigned ticket IMPROPERLY changes the assignment. I would also hope the ticket I'm merging INTO does not get assigned to the ticket being merged from.

Comprendez?

[craigbrass]

It is a bug then. Report it at Kayako Bug Tracker - Issue List

[NC Software]

I'll let Jamie handle it.

[craigbrass]

Fair enough.

[Jamie Edwards]

Hi Neal,

Please post bugs you find to the bug tracker; posting them here expecting someone else to do so is will waste time. I'll also point out that there is no guarantee that your report here would ever be attended to, as this is not the place where you can find official support.

Thank you,

[NC Software]

No thanks

[Jamie Edwards]

Originally Posted by NC Software

No thanks

So be it; the bug will go unreported, and will probably have a delayed fix.

[craigbrass]

Neal: Far be it for me to be slightly rude, but why do you always have such a negative attitude when you come to this forum? All users should post bugs in the bug tracker, not on this forum. Why are you so reluctant to do this?

[NC Software]

Craig,

I do not have the time to do the work of Kayako staff. I do not manage their bug tracker nor do I have time to keep up with this software, I have my own business to run. I reported it, the Kayako staff or volunteers such as yourself can lean forward and confirm the issue and enter it into the bug tracker. I use a bug tracker as well and in no way would I EVER ask my paying customer to go do work such as entering a bug. I am grateful they brought it to my attention and thank them for that, I let them go on their way and not be bothered with bugs. It is the software's vendor to ensure quality and customer satisfaction, any time I have to spend on this forum is time I am not spending on my business, personal life, etc. etc. Kayako provides people such as yourself with FREE licenses to assist them. I suggest you earn that pay and handle the confirmation and bug logging so the paying customers here can go on with their business. I am negative typically because I know, as a customer, when I'm being neglected OR provided inadequate service or quality in a product I invested. When the failure of a software vendor's quality assurance and testing causes us to take extra efforts in using the product we purchased, it makes me and others negative. The ajax combo fiasco is a case and point among so many others. Why this can't be fixed rapidly and a hotfix offered for those of us that can drop in file replacements and be on our merry way is beyond me. There is no reason a hotfix cannot be offered to provide a better user experience for the paying customers.

[craigbrass]

I don't get free licences or anything like that any more. When the testers team was active, we did get free updates renewal but when that closed, we now must pay it ourselves.

I spend about ~1 hour a day here helping people for free. I get nothing from it.

[Jamie Edwards]

Hi Neal,

As Craig said, he is a customer on exactly the same level you are - he just affords his own time to help others on the forum. With regards to the hotfixes, it has been here explained many times why it is not possible to provide hotfix patches for every bug.

Asking our customers to report bugs to the bug tracker is not unreasonable, and I think you'll find it is common practice - even among some of the other software vendors you refer to as our 'mentors'.

Thanks,