Merging error

[Racked Hosting]

Using the latest CVS, I get this error when I try merging tickets:

Warning: Missing argument 2 for addrecipients() in /path/modules/tickets/functions_ticketmain.php on line 934

Warning: Cannot modify header information - headers already sent by (output started at /path/modules/tickets/functions_ticketmain.php:934) in /path/modules/tickets/staff_ticketactions.php on line 436

But the merging works fine. I am not sure if the recipients are added though

[Grant]

Hello,

No one has confirmed this bug yet, so it may be to your best interest to log a ticket in the support system in order for your issue to be rectified.

Regards,

Grant

[Racked Hosting]

Originally Posted by Grant

Hello,

No one has confirmed this bug yet, so it may be to your best interest to log a ticket in the support system in order for your issue to be rectified.

Regards,

Grant

I did log in a ticket

[Racked Hosting]

Ok, Mahesh sent me a new set of files, the issue seems to be solved

[Astrix_jpl]

Hi, we have a similar problem as Racket Hosting.

Sometimes, when we merge a ticket with another ticket, we get the following error message:

Invalid SQL: INSERT INTO `swticketemails` (`email`) VALUES ('test.mail@Teleplan.no'); (Duplicate entry 'test.mail@Teleplan.no' for key 2)
Warning: Cannot modify header information - headers already sent by (output started at /var/www/vhosts/teleplanglobe.helpserve.com/httpdocs/includes/functions.php:410) in /var/www/vhosts/teleplanglobe.helpserve.com/httpdocs/modules/tickets/staff_ticketactions.php on line 436

This seem not to happen always, but it is always related to merging of tickets that has been forwarded from Outlook to Kayako, i.e. it does not happen when both tickets have been created from within Kayako itself.

I have an ongoing support ticket with the Kayako team, but they have so far not been able to help me.

Anybody else seen this message and if so, what am I doing wrong to have produced it

[Mahesh Slaria]

Hi,

This issue is fixed in our latest CVS builds. It is recommended to upgrade.

Thanks.

Regards,

[jpuff]

Originally Posted by Astrix_jpl

Hi, we have a similar problem as Racket Hosting.

Sometimes, when we merge a ticket with another ticket, we get the following error message:

Invalid SQL: INSERT INTO `swticketemails` (`email`) VALUES ('test.mail@Teleplan.no'); (Duplicate entry 'test.mail@Teleplan.no' for key 2)
Warning: Cannot modify header information - headers already sent by (output started at /var/www/vhosts/teleplanglobe.helpserve.com/httpdocs/includes/functions.php:410) in /var/www/vhosts/teleplanglobe.helpserve.com/httpdocs/modules/tickets/staff_ticketactions.php on line 436

This seem not to happen always, but it is always related to merging of tickets that has been forwarded from Outlook to Kayako, i.e. it does not happen when both tickets have been created from within Kayako itself.

I have an ongoing support ticket with the Kayako team, but they have so far not been able to help me.

Anybody else seen this message and if so, what am I doing wrong to have produced it

Our company just received this error as well. We're running 10.0.2 STABLE. It still did the merge but spat out this error.

Thanks.

[pcman99]

I just get this error too, with the latest version...3.10.0.2

Invalid SQL: INSERT INTO `swticketemails` (`email`) VALUES
('aaaa@aaaa.com); (Duplicate entry 'aaaa@aaaa.com' for
key 2)

this error arise when i send an email to someone with the support email in CC and the ticket number in the subject.

[Jamie Edwards]

Pcman99,

Please contact support regarding this problem (click on the Get Support tab in your members area).

[jpuff]

I'm still getting this on Merge and sometime when CC'ing tickets.