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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.

Kayako develops robust helpdesk software, live chat and real-time visitor monitoring software.
Kayako is trusted by more than 30,000 organizations, including a number of Fortune 500 companies and government institutions.
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phartono Offline
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Join Date: Nov 2007
Modify Chatter ID - 30-11-2007, 04:21 AM

Hi,

If a visitor is browsing through the web app (which require login), the chatter id currently shows their IP address. Is there a way to modify the chatter id to have the login name instead? (assign the login value to the tag generated? or something like that)

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craigbrass Offline
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30-11-2007, 09:26 AM

Not currently. It has been suggested for V4 tho.


Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member)

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