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triller Offline
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Mutli-byte Language supported ? - 16-09-2006, 02:59 AM

Have noticed the latest CVS 3.02.00 changelog and it's supposed to support the multi-byte language now.

But unfortunately, I have tried it but not see any improvement. Is there anyone can confirm that ?
   
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triller Offline
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19-10-2006, 01:45 AM

Hi, anybody can help ?

I have upgraded to 3.04.10, but still can not search chinese. If it does work for anyone, pls kindly post your MySQL configuration for reference, thanks a lot !
   
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bubble Offline
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19-10-2006, 03:36 PM

i suggest you check your php configurations
should have no problem with chinese


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triller Offline
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19-10-2006, 03:45 PM

Quote:
Originally Posted by bubble
i suggest you check your php configurations
should have no problem with chinese
Thanks, but which part of configuration, could you share your php.ini ?

You know, SS can show Chinese well, but just can not run the 'search' function properly, always return '0' results.

Last edited by triller; 19-10-2006 at 03:49 PM.
   
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User Name Offline
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20-10-2006, 01:10 AM

You still need to modify the functions_sqlsearch.php file.

Current:
Code:
 $stopdata = array("#\s+#s", "#(\r\n|\r|\n)#s", "/[^a-zA-Z0-9.@\-\_\s]/");
Modification:
Code:
$stopdata = array("#\s+#s", "#(\r\n|\r|\n)#s", "/[^a-zA-Z0-9\x80-\xff]/");
Still will not work with ticket bodies, but it will allow you to search the knowledgebase and ticket subjects.


PHP 5.1.5
MySQL 5.0.24
eSupport 3.04.10 (Zend, self-hosted)
   
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triller Offline
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20-10-2006, 01:56 AM

hi, User Name

That's weird, as Varun showed me some snapshoots which indicates 3.04.10 can successfully search the Chinese in tickt 'body'.

And from the version change log, it also implies the problem is supposed to be fixed.

Anyway, has send you my MSN, let's have a chat further.
   
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