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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.

Kayako develops robust helpdesk software, live chat and real-time visitor monitoring software.
Kayako is trusted by more than 30,000 organizations, including a number of Fortune 500 companies and government institutions.
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  (#1) Old
Dr Yang Offline
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Posts: 49
Join Date: Nov 2007
Name and email fields in Live Support request - 26-11-2007, 02:23 PM

Customers are able to request Live Support without filling Name and Email fields. Here is how it looks in chat history:



It's impossible to view the conversation since there is no link to click. Please fix it.
   
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Jamie Edwards Offline
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Posts: 7,373
Join Date: Jan 2006
Location: England, UK
26-11-2007, 02:44 PM

Hi there

Please submit a support ticket and Mahesh will trace the problem for you.
   
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