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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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| New Member Posts: 19 Join Date: Sep 2006 | From Name field -
21-11-2006, 02:51 PM
How can I make it that everytime a staff member replies to a ticket, it will show his name in the 'From' field, but using the default queue email (helpdesk@blabla) I've tried leaving blank the 'Queue Overrides' -> From Name field, but it's still showing the 'Display Name' I have in my email address book instead of the staff member name. Is there a way to do that? |
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