Navigation Panel not appear

[johnmalkovich]

The Navigation Panel not appear in Admin CP.
Whats is Wrong?
Look the configurations of my server.

http://www.simplesinternet.com/phpinfo.php

Please help me to solve this problem.
Thanks

[mblendinger]

Originally Posted by johnmalkovich

The Navigation Panel not appear in Admin CP.
Whats is Wrong?
Look the configurations of my server.

http://www.simplesinternet.com/phpinfo.php

Please help me to solve this problem.
Thanks

same problem here.
latest stable of esupportsuite

[Jamie Edwards]

Hi mblendinger,

What browser are you using and is JavaScript enabled on it?

Thanks,

[mblendinger]

Originally Posted by Jamie Edwards

Hi mblendinger,

What browser are you using and is JavaScript enabled on it?

Thanks,

Hello!
I use Firefox 2.0.0.3 and IE 6.0.x
tested with both browsers with same problem.

Note: I have another installation of eSupportsuite for years on other domain and there it work perfect (with same browsers and computer) so the problem is just with this new Supportsuite

Screenshoot:

[Jamie Edwards]

Hi there,

Can you please try uploading all contents of the /Theme/ folder again?

[mblendinger]

NOTE: I'M RUNNING PHP5

update: I deleted cache and files folders, restarter apache, cleaning browsers cache, going to another computer and try from there, nothing work we get same results on all browsers and computers.

Fast help will be very apreciated, our university need it working and all configured for the next monday !

[mblendinger]

Originally Posted by Jamie Edwards

Hi there,

Can you please try uploading all contents of the /Theme/ folder again?

I try this 2 times:

1) re-uploading with sftp client (forcing binary mode)
2) uploading the tar.gz and extracting the files directly on the server

Btw, I try to upload again themes/ folder content, not work.
extracting from the tar.gz only this folder and replacing, not work.

nothing work.

[mblendinger]

btw I have a live support session waiting for 26 minutes, you can look for me there and accept my chat request

[Jamie Edwards]

Hi mblendinger,

Please re-request the chat or submit a support ticket. On either, I am afraid I cannot respond to you there - but a member of the support team will.

[mblendinger]

Originally Posted by Jamie Edwards

Hi mblendinger,

Please re-request the chat or submit a support ticket. On either, I am afraid I cannot respond to you there - but a member of the support team will.

done:

Ticket ID: KEB-320402
Department: Support

[supportskins]

I have posted a possible fix in the other thread, check if that fixes the issue.