Need Assistance - Kayako

1choice · **Need Assistance -** 16-10-2006, 11:49 AM

We had a big problem with Kayako and once support fixed the problem we are having a new problem.

When our customers respond to our ticket, we see all the css coding from our email.

We never had this problem before.

Any ideas?

***Varun Shoor*** · 16-10-2006, 01:39 PM

Make sure you have Post Text Processing setting set to Strip Tags rather than HTML Entities under Admin CP > Settings > Tickets.

Regards,

Varun Shoor

1choice · 16-10-2006, 02:33 PM

Thank you for the quick response however under settings in the admin control panel I do not have Tickets

http://site.1choice4yourstore.com/support.gif

That is a screenshot

Under General Options for Client Data Output Options we have strip html tags

But that did not do the trick.

Any help is appreciated.

disenioweb · 16-10-2006, 02:41 PM

couse you are using v2 and varun answered you regarding v3...this is a v3 Product Discussions

1choice · 16-10-2006, 02:53 PM

Well would love to be upgraded to v3 but we are on a hosted solution and not sure when they will get to us. You would think if you had customers paying each month so they didn't have to deal with upgrades or patches or anything else you would get upgraded faster.

supportskins · 16-10-2006, 05:36 PM

Quote:

Originally Posted by 1choice

Well would love to be upgraded to v3 but we are on a hosted solution and not sure when they will get to us. You would think if you had customers paying each month so they didn't have to deal with upgrades or patches or anything else you would get upgraded faster.

Upgrade for v2 hosted solutions is available sometime back. Details can be found in this forum post -- v2 > v3 Hosted Upgrade

1choice · 16-10-2006, 05:39 PM

Way too complicated to change over...bummer

Anyway...Anyone have any ideas how I can get this fixed because it looks horrible...that is getting it fixed on version 2

supportskins · 16-10-2006, 09:10 PM

If I remember correctly v2 also had an option to stip HTML content in the ticket post under -- Admin > Settings

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1choice Offline New Member Posts: 12 Join Date: Sep 2006	Need Assistance - 16-10-2006, 11:49 AM We had a big problem with Kayako and once support fixed the problem we are having a new problem. When our customers respond to our ticket, we see all the css coding from our email. We never had this problem before. Any ideas?

1choice Offline New Member Posts: 12 Join Date: Sep 2006	16-10-2006, 02:33 PM Thank you for the quick response however under settings in the admin control panel I do not have Tickets http://site.1choice4yourstore.com/support.gif That is a screenshot Under General Options for Client Data Output Options we have strip html tags But that did not do the trick. Any help is appreciated.

disenioweb Offline Member Posts: 201 Join Date: Apr 2004	16-10-2006, 02:41 PM couse you are using v2 and varun answered you regarding v3...this is a v3 Product Discussions -

1choice Offline New Member Posts: 12 Join Date: Sep 2006	16-10-2006, 02:53 PM Well would love to be upgraded to v3 but we are on a hosted solution and not sure when they will get to us. You would think if you had customers paying each month so they didn't have to deal with upgrades or patches or anything else you would get upgraded faster.

1choice Offline New Member Posts: 12 Join Date: Sep 2006	16-10-2006, 05:39 PM Way too complicated to change over...bummer Anyway...Anyone have any ideas how I can get this fixed because it looks horrible...that is getting it fixed on version 2

supportskins Offline Senior Member Posts: 3,962 Join Date: Aug 2006 Location: Mumbai, India	16-10-2006, 09:10 PM If I remember correctly v2 also had an option to stip HTML content in the ticket post under -- Admin > Settings Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/