Need help with adding a veriable into auto reponder link

[asher02]

Hi all,

When customers opens a new ticket they get a autoresponder with the link to the ticket, pass, etc....

I am looking for a way to add group=anything to that link to override the default template setting for non registered users.

The link should look like that http://bbbb.helpserve.com/index.php?_m=tickets&_a=viewticket&ticketid=35&group=anything

I was looking a t the auto responder template and found the string how ever changing it does not change the url,

<{$swiftpath}>index.php<{else}><{$_swiftpath}>view ticket.php<{/if}>?_m=tickets&_a=viewticket&ticketid=<{$ticket[ticketid]}>

can anyone tell me which template do I need to change and where?

Any help will be highly appreciated.

[supportskins]

You need to change the link in the email_autoresponder template

[asher02]

Hi and thanks for the response,

I did change it there how ever the link didn't change.

I even deleted the whole template and still got the same email responder

So It must be in an other template.

[asher02]

ok its the right template, all I needed to do is to use /staff/index.php?_ca=rebuildcache

to rebuild cache after change.

Thank you

[jnet]

thanks I used it too