need help with cpanel email piping- kayako not responding

[echocommerce]

Well I paid for the installation service to get esupport up and running and so far its been a nightmare. Its going on 2 weeks now and support has stopped emailing me back.

Can somebody help me with a problem I'm having. I have all the email que stuff set up in kayako and I have my forwarders set in cpanel but the piping still does not work. I've been told I need to do the following:

cPanel/Exim Piping Issues - Resolution

I gave the support person at kayako full access to FTP and cpanel and he still has not completed our set up.

I really need this working. Could somebody on this forum give a helping hand and help me with this. I could give you acces to our cpanel so you can make the necessary changes. I think its a pretty easy fix but I just don't know how to do it.

Thanks

Scott

[Digital Mayhem]

I can do it if you still need help.

[echocommerce]

What do you need from me to do it?

Email me at scott@echocommerce.net and I'll email you whatever you need.

Thanks again for doing this.

Scott