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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 5 Join Date: Jan 2007 |  NEed help removing date icon is support -
18-01-2007, 03:57 AM
please view the attached picture i want to remove this popup message or information window which opens with all the clinets info.Can any one help.thanks |
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(#2)
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| Member Posts: 182 Join Date: Jul 2006 |
18-01-2007, 07:19 AM
Hi, To remove this popup message you have to edit default view from "Views -> View Option -> Edit View" and remove "Date Icon" from this view. Thanks. Regards, |
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(#3)
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| New Member Posts: 5 Join Date: Nov 2006 |
18-01-2007, 11:33 AM
I have worked it out............. In admin staff panel, new view. Quote:
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(#4)
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| New Member Posts: 5 Join Date: Jan 2007 |
18-01-2007, 11:36 AM
hey thanks so much mahesh.Also can i have to get some addon done in this system..what i want is that when clinet or staff members reply in the admin section we need to moderate the replies.so one this reply is authorised by us then the staff member or the user can read it.This is because new members in the team migt not reply well and before its read by customer we can correct it.Waiting for your reply also you can email me at zulfequar@gmail.com |
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(#5)
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| Chief Executive Officer  Posts: 2,651 Join Date: May 2003 |
18-01-2007, 07:08 PM
Hi, You can use the Save as Draft button to achieve this functionality I think. Regards, Varun Shoor -------------------------------------------------------------------
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(#6)
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| New Member Posts: 5 Join Date: Jan 2007 |
28-01-2007, 04:59 AM
once i save it as draft attachmnet is lost.Is this a bug? |
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| date, icon, removing, support |
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