Need to modify Ticket Module Templates

erobledo · **Need to modify Ticket Module Templates -** 15-02-2007, 04:44 PM

Hi,

I need to modify all the ticket module templates so that the following does not appear on the new/reply ticket email generated by the system:

You can check the status of or reply to this Ticket online at: http://support.blahblah.com/tickets/...ket&ticketid=8
Email: ERobledo@blahblah.com
Password: a5f471e9

At the moment we do not want our customer to check the status of the ticket with the Client CP. What they will be doing is sending a problem ticket to an email address. Kayako for now will be use internally. I need to remove any links that point to the Client CP.

Thanks,
Eliud

supportskins · 15-02-2007, 05:12 PM

You can either contact SoftAir, do it yourself if you are comfortable editing the templates or contact us to have it done

erobledo · 15-02-2007, 06:42 PM

I'm comfortable doing it myself, I just need to know which templates will have a link that points to the Client CP to view the ticket. I know email_autoresponder does. Are there any other templates that include a link also?

Thanks again,
Eliud

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supportskins Offline Senior Member Posts: 3,569 Join Date: Aug 2006 Location: Mumbai, India	15-02-2007, 05:12 PM You can either contact SoftAir, do it yourself if you are comfortable editing the templates or contact us to have it done Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

erobledo Offline New Member Posts: 12 Join Date: Feb 2007	15-02-2007, 06:42 PM I'm comfortable doing it myself, I just need to know which templates will have a link that points to the Client CP to view the ticket. I know email_autoresponder does. Are there any other templates that include a link also? Thanks again, Eliud