Need tech support and not getting any reply!!!

[traveloni]

Hello,

We are changing servers. We were supposed to make this change this past weekend.

LAST Tuesday, nearly a WEEK ago, I started a support ticket thread in Kayako's eSupport. I asked how much a clean install of v3 (which we are a licensed user of) and a data transfer from one host to another would cost and WHERE I can pay for this. TWO DAYS later I got a reply asking for the details of our license so they could look up our license. Great, I sent that. Since then I have not gotten another reply! I even started another ticket with "urgent" category, still no reply. In desperation, I sent a ticket to their 'new sales' department earlier today, still no reply. What gives? We were supposed to move servers this past weekend while our office was closed and I couldn't because our eSupport has not been set up yet on the new box!!

I really need help and I'm willing to pay for it!!! Can anyone tell me what the best way to get support is? We have been a customer for several years and it seems over and over when we need support it is like pulling teeth to get it!

Hiren, Varun, Raghav, SOMEONE.... Please help!

Thank you!

[Digital Mayhem]

Varun I know is very busy on the version 3.1 and the Reseller Portal, Hiren no longer works with the company.. But anyway I can perform a clean install and can transfer your existing data for $25

[Raghav Arora]

Originally Posted by traveloni

Hello,

We are changing servers. We were supposed to make this change this past weekend.

LAST Tuesday, nearly a WEEK ago, I started a support ticket thread in Kayako's eSupport. I asked how much a clean install of v3 (which we are a licensed user of) and a data transfer from one host to another would cost and WHERE I can pay for this. TWO DAYS later I got a reply asking for the details of our license so they could look up our license. Great, I sent that. Since then I have not gotten another reply! I even started another ticket with "urgent" category, still no reply. In desperation, I sent a ticket to their 'new sales' department earlier today, still no reply. What gives? We were supposed to move servers this past weekend while our office was closed and I couldn't because our eSupport has not been set up yet on the new box!!

I really need help and I'm willing to pay for it!!! Can anyone tell me what the best way to get support is? We have been a customer for several years and it seems over and over when we need support it is like pulling teeth to get it!

Hiren, Varun, Raghav, SOMEONE.... Please help!

Thank you!

traveloni,
Please provide me your ticket ID and I will get the issue resolved as early as possible. You can reach me at raghav.arora(at)kayako.com

Regards,

Raghav Arora