Need to update a variable in Template

[sureshkumar.mr]

Hi,
I have renamed PRIORITY field to TYPE OF PROBLEM, and SLA's are defined for those problems.

In Templates » email_autoresponder, I am trying to assign an user automatically based on the problem user selects. I have all the values, but I don't know how to assign.

I tried this <{$ticket[ownerstaffid]=2}>, but this one is displaying 0. How to assign a value?

Regards,
SURESH KUMAR M R

[escMark]

Hi Suresh,

Smarty Light, the template engine used to interpret SupportSuite's templates, does not support reassigning variables within a template. The values of these variables can only be changed in the PHP source code that sets up the template for display.

It's really too bad that Kayako decided to go with such a limited template engine. The "full" smarty used in eSupport 2.x did allow this type of action.