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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 3 Join Date: Aug 2004 | New Client Reply: Problem in Mails -
20-02-2007, 05:20 PM
This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: ticket_me@znetindia.com unrouteable mail domain "znetindia.com" ------ This is a copy of the message, including all the headers. ------ Return-path: Received: from znetworl byServer name with local (Exim 4.63) (envelope-from ) id 1HJTrk-0002qF-32 for ticket_me@znetindia.com; Tue, 20 Feb 2007 06:13:08 -0600 To: ticket_me@znetindia.com Subject: New Client Reply - [!EEN-291746]: Problem in Mails X-Mailer: Kayako eSupport v3.04.10 X-Priority: 3 MIME-Version: 1.0 Date: Tue, 20 Feb 2007 06:12:56 -0600 Content-Type: multipart/alternative; boundary="=_d906f2536c76d230e7e363a4e488e085" From: "Mail Delivery System" Reply-To: support@znetworld.com Message-ID: --=_d906f2536c76d230e7e363a4e488e085 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: 8bit New Client Reply: Problem in Mails This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: ticket_me@znetindia.com unrouteable mail domain "znetindia.com" Why this problem occurs |
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(#2)
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| Senior Member  Posts: 3,536 Join Date: Aug 2006 Location: Mumbai, India |
20-02-2007, 06:14 PM
The issue seems to be related to your MTA than the software. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| New Member Posts: 3 Join Date: Aug 2004 |
21-02-2007, 03:08 AM
MTA means ? |
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(#4)
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| Senior Member Posts: 3,536 Join Date: Aug 2006 Location: Mumbai, India |
21-02-2007, 09:13 AM
MTA - Mail Transport Agent. Check your mail server, this seems to be a mail server issue rather than a software issue. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#5)
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| New Member Posts: 4 Join Date: Sep 2007 |
29-09-2007, 08:43 AM
This problem occurs when the dns of mail server has not propogated to all the domain name servers. This generally occurs when a new mail server is setup. Propagation of DNS normally takes anything between 48-72 hours.So,this problems goes automatically once 72 hours have passed. |
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| client, mails |
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