New Client/Staff Replies - Kayako

mattc · 01:13 PM

Supportsuite Version: 3.04.10

I am experiencing problems when clients or staff reply to tickets using any email client, i.e. Thunderbird, Outlook etc.

When they receive a copy of the message in this way the message body shows the html formatting as text, "<br />" at the end of each line.

If the same message is viewed through the Esupport Web application it displays fine.

This used to work fine in our previous version 3.00.90.

Any help or pointers would be much appreciated!

bwilch · 01-02-2007, 01:32 PM

Someone who wasn't using a hosted solution indicated there was a "patch" they were able to get by requesting it via support. However we're a hosted solution and when I opened a ticket, the reply was the fix is in the next stable release... They also show up in Outlook, it's not just Thunderbird.

supportskins · 01-02-2007, 02:29 PM

I suppose this has been fixed in the latest CVS build.

mattc · 01-02-2007, 02:43 PM

I thought I was using the latest stable build!

3.04.10

I will give the latest cvs build ago!

Can I just run this over the top of the one I have got or do I need to upgrade to 3.10.00 first?

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bwilch Offline New Member Posts: 12 Join Date: Dec 2006	01-02-2007, 01:32 PM Someone who wasn't using a hosted solution indicated there was a "patch" they were able to get by requesting it via support. However we're a hosted solution and when I opened a ticket, the reply was the fix is in the next stable release... They also show up in Outlook, it's not just Thunderbird.

supportskins Offline Senior Member Posts: 3,962 Join Date: Aug 2006 Location: Mumbai, India	01-02-2007, 02:29 PM I suppose this has been fixed in the latest CVS build. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

mattc Offline New Member Posts: 2 Join Date: Feb 2006	01-02-2007, 02:43 PM I thought I was using the latest stable build! 3.04.10 I will give the latest cvs build ago! Can I just run this over the top of the one I have got or do I need to upgrade to 3.10.00 first?