New Headache with multi language Fatal error: ERROR: You are not allowed to view

[jnet]

Fatal error: ERROR: You are not allowed to view this article or the article does not exist. in public_html/support/modules/knowledgebase/client_knowledgebase.php on line 160

OK I have a new headache with multi lang support.

the knowledgebase direct links is not working unless you add lang and group id

[jnet]

Look guys

If some body send an article by email form a particular template group

the template group is not mentioned in the link

so the other guy when clicks on it receive Error

[supportskins]

Does this work for the english language?

[jnet]

it only works for the default language.

it means that if you make a different templae group and lang and make your knowledge base and some body try to send the article by email

the receiver who clicks on the article receives Error message that the article does not exist

because it seems kayako needs to know the template before showing the article

this is another big issue because all links to knowledge base will not work if you send it to some one or is sent to anther site

in all links you have to always mention the template group

it is easy try it
make a template group
and in that group make on article
then make sure your cookie is cleared
and click on an article link

Man there is not end of all these issues I am so tired

[supportskins]

I guess Kayako need to add the group=GROUPNAME variable in the link to make it work.

[jnet]

exactly

now every thing is a mess.

people see a link in the browser and take that link put it in another site

new visitors click on it and all they get is error.

so the send email is meaningless too.

OK I can't wait until kayako solves this with another update which I am not sure they are aware about this problem.

How can I solve it, any Idea I can change things in my code?

[supportskins]

Edit the "email_kbarticle" template and change:

<{$article[subject]}> - <a href="<{$swiftpath}>index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=<{$article[kbarticleid]}>"><{$swiftpath}>index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=<{$article[kbarticleid]}></a>

to:

<{$article[subject]}> - <a href="<{$swiftpath}>index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=<{$article[kbarticleid]}>"><{$swiftpath}>index.php?group=GROUPNAME&_m=knowledgebase&_a=viewarticle&kbarticleid=<{$article[kbarticleid]}></a>

I suppose that should fix the issue. You need to change this for all other templates besides the "default" template group.