New Install - Email Problems

[Sedona]

OK - I have searched through the entire forum for an answer with no luck...

I have a W2K3 Server / IIS 6.0 / SP2 (named "support")
SupportSuite 3.10.12 Stable
PHP 4.4.6
MySQL 5

I can't get email notifications to work for new registered users / resend registration email / new ticket submits / nothing.

I have my php.ini file configured with:
[mail function]
; For Win32 only.
SMTP = localhost
smtp_port = 25

Under Administrator > Settings > User Registration:
- Enable Manual Staff Verification = no
- Enable Email Verification = yes
- Enable Image Verification = yes
- Send password in auto responder message = yes

Under Administrator > Settings > CPU Optimization & Server Settings > Outgoing Mail Settings:
- Enable HTML Emails = yes
- Enable Mail Queue = yes
- Number of mails to send in a queue batch = 5

Under Administrator > Settings > CPU Optimization & Server Settings > SMTP Settings:
- Enable SMTP = yes
- SMTP = localhost (I have also tried the local IP)
- SMTP Port = 25
- Use SMTP Authentication = yes
- SMTP Username = support
- SMTP Password = ********* (I have verified that the user id & password can authenticate through OWA and Outlook (configured as pop3)). I can send email from both OWA and Outlook POP3.

Under Administrator > Settings > Tickets:
- Send latest news in auto responder message = yes
- Check the message-id for staff replies = no
-Set ticket id in subject for outgoing mails = yes

Under Email Queues > Edie Email Queue:
- Email Queue address = support@mydomain.com
- Queue type = tickets
- Fetch Type = pop3 (this is working correctly)
- Queue Tempalte Group = default

If I send emails to support@mydomain.com as a registered user - the ticket gets created (but a reply email doesn't get sent).

I have allowed relaying (by IP address) to my Exchange 2003 Server. The event viewer shows no entries for email from the support machine.

I have the IIS SMTP Service running hoping that that might work. I enabled logging but it doesn't show any entries (localhost in this case).

Here is the IIS SMTP log:
#Software: Microsoft Internet Information Services 6.0
#Version: 1.0
#Date: 2007-03-19 20:03:25
#Fields: time c-ip cs-method cs-uri-stem sc-status
20:03:25 127.0.0.1 QUIT - 240
#Software: Microsoft Internet Information Services 6.0
#Version: 1.0
#Date: 2007-03-19 20:07:51
#Fields: time c-ip cs-method cs-uri-stem sc-status
20:07:51 10.X.X.X EHLO - 250
20:07:51 10.X.X.X AUTH - 504
20:07:51 10.X.X.X QUIT - 240
20:37:16 10.X.X.X EHLO - 250
20:37:16 10.X.X.X AUTH - 504
20:37:16 10.X.X.X QUIT - 240

What am I missing?

[richm]

Just curious, have you tried using the "mass mailing" function under the staff area, to see if any outbound email works?

Cheers

Rich

[Sedona]

Just tried it - no luck...

I checked my logs (Exchange 2003 & local IIS SMTP) and no hits in there either.

Another other ideas?

[supportskins]

Have you set the SMTP details within your php.ini file?

[Sedona]

Here is what I have in my php.ini file - do I need to include anything else? Can someone post what they have in their php.ini file so I know if I have it right?

I have my php.ini file configured with:
[mail function]
; For Win32 only.
SMTP = localhost
smtp_port = 25

[Sedona]

I am still chasing this issue - but I have more info (can anyone help)...

If I resend the user registration email, I do get an entry in my ibdata1 file located at "C:\Program Files\MySQL\MySQL Server 5.0\data\". So I know that the program is creating the email - but it doesn't hit my email server...

[Sedona]

WHOO HOOO - I found the problem....

Thanks in part to this information: http://forums.kayako.com/showthread....ght=smtp+relay

I never was able to relay off of my Exchange 2003 server.

But I was able to send email from my IIS SMTP instance.

The things I fixed was:

- In my c:\windows\php.ini file
[mail function]
; For Win32 only.
SMTP = localhost
smtp_port = 25

; For Win32 only.
sendmail_from = support@xxxxxxxx.com

In IIS > Default SMTP Virtual Server > Properties
-- Access Tab > Connection
--- Make sure you have local IP and 127.0.0.1

In IIS > Default SMTP Virtual Server > Properties
-- Access Tab > Relay
--- Make sure you have local IP and 127.0.0.1
--- Unchecked "Allow all computers which successfully authenticate to relay, regardless of the list above".

In the admin CP section:
- Admin > Settings > CPU Optimization & Server Settings > SMTP Settings
-- Enable SMTP = yes
-- SMTP Host = local machine IP (not 127.0.0.1 - but you could)
-- SMTP port = 25
-- Use SMTP authentication = NO <-very important!!!!!

I tested this with SMTP authentication = yes and it wouldn't work.