New Live Support messages will not delete

[kenimes]

I have been on live support with Kayako, and it has not got me anywhere, so I was hoping someone else could be of assistance. Kayako live support does not seem to care...

When I am not Online for live support, customers have the option of leaving a message. When I respond to the new messages, they leave my New Messages folder for a short period, but if I go back to check on new messages later, they are back in there. They will not go away until a day or two later......what gives? Why do they come back once I have responded to them? I have even deleted the messages I have responded to, yet they still show up in New Messages.

[Raghav Arora]

Hi,
Can you please email me you helpdesk details to trace this issue?

Regards,

Raghav Arora

[kenimes]

You want my login info.?

[Jamie Edwards]

Hi Kenimes,

Please submit a support ticket via the member's area with your login credentials so the problem can be looked at.

[Siora]

What I do is create login credentials for kayako staff to use so you don't have to give that info out. Then once they resolve the issue, you delete the access.