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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member  Posts: 387 Join Date: Jan 2007 Location: Orange County, CA | New private news article, who does it email? -
16-06-2007, 01:02 AM
Just wondering, (& don't want to test with live clients) If I create a new private news article and let eSupport send an email about it, who does it email? Clients? Staff? Both? I don't want clients to see internal goings on.... Thanks, Rich Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
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(#2)
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| Member  Posts: 89 Join Date: Jun 2007 Location: Virginia, USA |
05-07-2007, 06:37 PM
I would like to know the answer to this question too. Since no one has replied, I am going to send a "test" news and see who gets it. |
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