New Reply Autoresponder - Kayako

SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.

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boer025 Offline

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Posts: 1

Join Date: Nov 2006

New Reply Autoresponder - 16-11-2006, 12:13 PM

Quote:

Enable New Reply Autoresponder: This setting directs the system to send an
autoresponder message confirming the receipt of a new reply under an already
existing Issue. By default this setting is not enabled.

Is it right that this function isn't in Esupport program only in supportsuite?

I run Version: 3.04.10 of esupport and can't find the option in the emailqueue setting.

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