 |
SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
 |
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
| ||||||||||||
|
|
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
(#1)
  |
| New Member Posts: 13 Join Date: Oct 2006 |  new ticket problem -
10-10-2006, 02:12 PM
hello i have a little problem with the tickets. When someone is sending me a new ticket is appearing on the new ticket report from the home page of the dashboard. Even i replied to it the new ticket is still there. How can i do to fix this problem and to have the following situation: when i reply to a ticket that ticket must be sorted as "on hold" an the report for new tickets to indicate that i have zero new tickets. It's obviouslly that after i reply to a new ticket that ticket is no longer new. So must disapear from the home page of the dashoabrd of the staff. Please help me  regards |
| |  |
|
(#2)
|
| New Member Posts: 13 Join Date: Oct 2006 |
11-10-2006, 07:04 AM
no one can help me?  |
| | |
|
(#3)
|
| New Member Posts: 20 Join Date: Oct 2006 |
11-10-2006, 07:40 AM
> i reply to a new ticket that ticket is no longer new. So must disapear from the home page of the dashoabrd of the staff. Must be incorrect number of hour in your setting for auto close ticket that caused disappear ticket. > when i reply to a ticket that ticket must be sorted as "on hold" I don't think so. If client replies, it is possible to change status to "on hold". I suggest you search similar issue you have. |
| | |
|
| Tags |
| ticket |
| Thread Tools | Search this Thread |
| Display Modes | |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Kayako SupportSuite v3.04.10 Stable Build | Varun Shoor | News and Announcements | 2 | 06-10-2006 09:41 PM |
| connection problem | inteltechs | InstaAlert | 5 | 27-04-2006 12:23 AM |
Linear Mode
