New User, Filter not working? bug? banging my head!

estorescott · **New User, Filter not working? bug? banging my head! -** 08-01-2007, 03:12 AM

I've searched the forum and bug.kayako.net but didn't find similar problem,
my company received hundreds of emails a day, so right after setting up kayako, we've created many filters.

1. Click on the filter, it showed all the tickets
2. Submitted a ticket matching the filter and it showed just the matching ticket

3. Click on another filter, all tickets showed up again

What is going on?

We are using supportsuite-3_04_10-stable-zendclosed

Mahesh Slaria · 08-01-2007, 06:25 AM

Hi,

This should be a bug. Please provide me with Admin and FTP access at my email address mahesh.slaria AT kayako.com to look into the issue.

Thanks.

Regards,

Thumper · **Is this being worked on?!?!? -** 19-03-2007, 06:33 AM

I am having the same issue using STABLE build 3.10.02.

I try to make filters and they are ignored. And then I can't even go in to edit them...I do have a few custom field groups if this helps narrow down the issue. This is very frustrating.

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Mahesh Slaria Offline Member Posts: 183 Join Date: Jul 2006	08-01-2007, 06:25 AM Hi, This should be a bug. Please provide me with Admin and FTP access at my email address mahesh.slaria AT kayako.com to look into the issue. Thanks. Regards,

Thumper Offline New Member Posts: 1 Join Date: Mar 2007	Is this being worked on?!?!? - 19-03-2007, 06:33 AM I am having the same issue using STABLE build 3.10.02. I try to make filters and they are ignored. And then I can't even go in to edit them...I do have a few custom field groups if this helps narrow down the issue. This is very frustrating.