New User Problems/Questions

[cblythe]

I have open support tickets on these issues and have not heard anything back yet.

1. Is it possible to change the label of the subject field between departments? So in one department can the subject field be named Problem? If so how can this be done?

2. Is it possible for a client (our customer) to search for a ticket based on a custom field? If so how can this be done?

3. When a client creates a new ticket we have seven custom fields they fill in. After they submit the ticket and go to review or check the status it shows the field names but not any of the data the customer types in.

Thanks for your help.