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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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| Member Posts: 63 Join Date: May 2005 | New User Validation Emails -
23-02-2006, 06:09 PM
We are having an odd issue with this, in version 3.00.32. When a new user registers themselves, the validation email is never sent. We have confirm the correct settings and email routing etc....but still no email asking for the user to validate the new account. We can manually validate the account, and more importantly can request in the staff users tab, that we 'resend' the email notification email......which is received by the user. Odd! Is anyone else experiencing this apparent bug? It's driving us nuts  Mark |
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